top of page
image (2).webp

Refund Policy

Effective Date: January 7, 2025

 

1. Eligibility for Refunds

 

  • The product is defective or damaged.

  • You received the wrong item.

  • The item did not meet the description on our website.

 

 

2. Refund Request Process

 

  • Contact our customer service team at info@escmedsolution.com within 14 days of receiving your order.

  • Provide your order number and details about the issue.

  • Return the product in its original packaging.

​

​

3. Non-Refundable Items

 

  • Customized or Personalized Products: Items that have been specifically made or altered at your request cannot be refunded unless they are defective or damaged upon arrival.

  • Products Damaged Due to Misuse: Items that show signs of misuse, negligence, or improper handling are not eligible for a refund.

  • Digital Products or Services: Once digital products or services have been accessed or downloaded, they are considered non-refundable.

  • Opened or Used Medical Supplies: For health and safety reasons, we cannot accept returns of medical supplies that have been opened or used.

  • Clearance or Final Sale Items: Items purchased as clearance or marked as final sale are not eligible for refunds.

 

 

4. Refund Method

 

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

 

 

5. Exchanges

​

  • If you receive a defective or incorrect item, we will replace it at no additional cost. Please contact our customer service team to initiate an exchange.

​

​
6. Contact Us

 

Disclaimer

The information provided on www.escmedsolution.com is for general informational purposes only. While we strive to ensure the accuracy and reliability of the information on our site, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk. In no event will ESC Med Solution be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website, you may be able to link to other websites which are not under the control of ESC Med Solution. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running.

© 2025 ESC Medical Solution. All rights reserved.

bottom of page