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Refund Policy
Effective Date: January 7, 2025
1. Eligibility for Refunds
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The product is defective or damaged.
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You received the wrong item.
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The item did not meet the description on our website.
2. Refund Request Process
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Contact our customer service team at info@escmedsolution.com within 14 days of receiving your order.
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Provide your order number and details about the issue.
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Return the product in its original packaging.
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3. Non-Refundable Items
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Customized or Personalized Products: Items that have been specifically made or altered at your request cannot be refunded unless they are defective or damaged upon arrival.
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Products Damaged Due to Misuse: Items that show signs of misuse, negligence, or improper handling are not eligible for a refund.
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Digital Products or Services: Once digital products or services have been accessed or downloaded, they are considered non-refundable.
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Opened or Used Medical Supplies: For health and safety reasons, we cannot accept returns of medical supplies that have been opened or used.
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Clearance or Final Sale Items: Items purchased as clearance or marked as final sale are not eligible for refunds.
4. Refund Method
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Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
5. Exchanges
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If you receive a defective or incorrect item, we will replace it at no additional cost. Please contact our customer service team to initiate an exchange.
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6. Contact Us
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Email: info@escmedsolution.com
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Phone: (571) 497-1148